Ascom integration
The following articles explains how to connect an Ascom server to a Tellucare account in order to receive camera events from Tellucare in the Ascom app (Unite Axess). The configuration of the integration is done by Ascom personell, and the configuration of the camera events is done by health personnel. Each of the following steps will include a guide as well as information about who it is intended for.
How to set up
Step 1: Connect a new Ascom server
This step is done by Ascom/Tellu Support.
How to connect to a new Ascom server
Step 2: Configuring camera alarm forwarding from Tellucare to Ascom
This step is done by Ascom/Tellu Support.
How to configure alarm forwarding from Tellucare to Ascom
Step 3: Creating a patient/room in Tellucare and link to Ascom
This step is done by Ascom/Customer.
How to create a patient/room in Tellucare and link to Ascom
Step 4: Ordering a new camera
This step is done by Ascom/Customer. Send the order to support@tellu.no. Please include information about camera model (Standard/Premium), if it is leasing or purchasing, and if you require any extra equipment.
Step 5: Installing a new camera
This step is done by Ascom/Customer/Installer.
Mount, adjust and test camera end-to-end on site
Step 6: Adding/removing camera on a user in Tellucare
This step is done by Ascom/Customer.
How to add and remove camera from a service recipient
Step 7: Adding,removing and configuring event based supervision
This step is done by Ascom/Customer.
Event based supervision (Camera)
Step 8: Adding/removing planned supervision
This step is done by Ascom/Customer.
How to configure planned supervision
Step 9: Firewall and port configuration
This step is done by the IT personell that is responsible for the local network that the camera is connected to.
Network requirements and firewall configuration for Tellucare supervision
Step 10: Azure AD configuration (If you are using Azure AD)
This step is done by the customers IT department responsible for Azure AD.
Adding an Azure AD Enterprise Application in TelluCare
Monitoring and logging
Logs in Tellucare
If you need to go through the logs of a service recipient/room this article explains how to access and how to use the different logs. The logs include event log, alarm log and audit log.
Technical alarms and subscription
This step is done by the customers personnel that wants to receive SMS or e-mails when there are open technical alarms on cameras.
Troubleshooting
Camera troubleshooting and testing guide
Troubleshooting camera supervision